Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last updated: April 18, 2026

Welcome to Graha Pravesh ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal information (name, email, phone number, delivery address)
Payment information (processed securely through Razorpay)
Order history and purchase behavior
Device and browser information
Cookies and usage data for improving user experience

How We Use Your Information

Process and fulfill your orders
Send order confirmations and shipping updates
Provide customer support and respond to inquiries
Send promotional emails (with your consent)
Improve our website and services
Prevent fraud and ensure platform security

Data Protection & Security

All payment transactions are encrypted using SSL technology
We use industry-standard security measures to protect your data
Your payment information is never stored on our servers
Regular security audits and updates
Restricted access to personal information (authorized personnel only)

Information Sharing

We DO NOT sell your personal information to third parties
Share minimal data with shipping partners for order delivery
Share data with payment processors (Razorpay) for transactions
May disclose information if required by law or legal process
Anonymous usage statistics may be shared for analytics

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookies through your browser settings.

Types of cookies we use: Essential cookies (required for website functionality), Analytics cookies (Google Analytics), and Preference cookies (remember your settings).

Your Rights

•Access: Request a copy of your personal data

•Correction: Update or correct inaccurate information

•Deletion: Request deletion of your data (subject to legal requirements)

•Opt-out: Unsubscribe from marketing emails at any time

Third-Party Services

We use trusted third-party services to provide our platform:

Razorpay: Payment processing (PCI DSS compliant)
Shipping Partners: Order delivery and logistics
Email Service: Transactional and promotional emails
Analytics: Website performance and user behavior

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for 3-5 years for accounting and tax purposes.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

Questions About Our Privacy Policy?

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@grahapravesh.in

Phone: +91 98765 43210

Address: 123 Premium Avenue, Mumbai, Maharashtra 400001

Note: We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.