Your satisfaction is our priority. Learn about our hassle-free return and refund process.
Last updated: April 18, 2026
At Graha Pravesh, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward 7-day return policy on most products.
This policy outlines the conditions, process, and timelines for returns, exchanges, and refunds.
You can return most items within 7 days of delivery. The return window starts from the day you receive the product.
The following items cannot be returned:
Log in to your account, go to "My Orders", select the order, and click "Return Item". Choose your reason for return and submit the request.
Once approved (usually within 24 hours), we'll arrange a pickup from your address. You'll receive pickup details via email and SMS.
Securely pack the product in its original packaging with all tags and accessories. Include the invoice.
Once we receive the item, our team will inspect it (2-3 days). If approved, refund will be initiated within 1-2 business days.
Refunds are credited to your original payment method:
For COD orders, refund will be processed via bank transfer to your registered bank account. Please provide your bank details when initiating the return. Processing time: 7-10 business days.
Note: Actual credit time depends on your bank/payment provider. If you don't receive your refund within the stated timeline, please contact your bank first, then reach out to us.
Currently, we don't offer direct exchanges. If you'd like a different size or color, please return the original item for a refund and place a new order.
We're working on implementing an exchange feature. Subscribe to our newsletter to stay updated!
If you receive a damaged or defective product, please contact us within 48 hours of delivery with:
We'll arrange a replacement or full refund immediately. Shipping charges for return will be borne by us.
✓Free pickup for damaged/defective products
✓Free pickup if we made an error (wrong item sent)
•Customer bears return shipping for change of mind/size issues
Our customer support team is here to assist you with any return or refund queries:
Email: returns@grahapravesh.in
Phone: +91 98765 43210 (Mon-Sat, 10AM-7PM)
WhatsApp: +91 98765 43210
Note: This policy may be updated from time to time. Any changes will be posted on this page. We recommend reviewing this policy periodically.